We will notify on the Application of a Cancellation fee upon cancellation of a Ride. You agree and acknowledge that You may cancel Your request for Services at any point of time subject to a Cancellation Fee as mentioned below.
If you feel that you were charged a cancellation fee incorrectly, you can request a Cancellation Fee Waiver.
A cancellation fee is charged to compensate drivers for the time, effort, and fuel spent while trying to reach the pickup location.
You may be charged a cancellation fee if any one of the following occurs:
a trip is cancelled after 3 (three) minutes or later from the time of acceptance of the ride by the driver or
a driver cancels the booking after waiting at your pickup location for 5 minutes or more
However, the cancellation fee will not be charged if the driver is delayed in reaching the picking-up location by more than 5 minutes from the shown estimated time of arrival.
The cancellation fee amount may vary depending on your city, and the vehicle category selected.
A cancellation fee, if charged, will be added to the total bill amount of your next ride.
You shall be notified of the applicable Cancellation Fee in advance whenever You attempt to cancel a booking/service request. The notification shall be on the Application and/or the Site. You understand and agree to pay such Cancellation Fee as per the payment terms in Clause 6 of these Terms as part of the Total Ride Fee of the subsequent Ride or pay such outstanding Cancellation Fee before availing the subsequent Ride.
The Cancellation Fee shall be payable by You immediately upon levy. However, We may, at our sole discretion, include such Cancellation Fee payable by You as part of the Total Ride Fee payable from Your subsequent Ride.
The mode of payment of the Cancellation Fee shall be in terms of Clause 6 of these User Terms.
